Shipping policy
🚚 Shipping & Order Fulfillment
At Celestara, every order is prepared with care to ensure a safe and seamless delivery experience. Below is a clear breakdown of our processing, shipping, and support guidelines.
🕒 Order Preparation
Orders are processed within 3–5 business days.
During this time, each item is inspected and securely packaged to meet our quality standards before dispatch.
🚚 Shipping Timelines
🇺🇸 United States
• Delivered via reliable carriers such as USPS or FedEx
• Estimated arrival: 15–20 business days after shipment
🌍 International Deliveries
• Estimated arrival: 15–30 business days, depending on destination and local courier services
Shipping times may vary due to customs checks, weather conditions, seasonal demand, or global shipping delays.
🔎 Track Your Shipment
Once your order is on its way, you’ll receive an email with your tracking information.
You can also follow your order anytime through our Track Your Order page.
❌ Order Changes & Cancellations
Requests to cancel an order or update delivery details must be made within 24 hours of purchase.
📧 Email: celestara@gmail.com
📌 Please use one of the following subject lines:
• Cancel My Order
• Address Change
Changes cannot be made once the order has shipped.
🚪 Delivery Attempts
Most carriers will attempt delivery up to two times.
If delivery is unsuccessful, the package may be returned to our facility.
📦 Re-shipping fees may apply if a new delivery attempt is required.
💥 Damaged or Incorrect Items
If your order arrives damaged or incorrect, we’ll take care of it.
Please contact us with:
• Your order number
• Clear photos of the issue
A free replacement will be arranged as quickly as possible.
🤝 Customer Support
Our support team is always ready to assist.
📧 celestara@gmail.com
⏱️ We aim to respond to all inquiries within 24 hours.