FAQs
🚚 Shipping & Delivery Details
At Celestara, we take pride in carefully preparing every order to ensure it reaches you safely and on time. Below is everything you need to know about how we process, ship, and support your delivery.
🕒 Order Preparation
All orders are processed within 3–5 business days.
Before shipment, each item is thoroughly inspected and securely packed to maintain quality during transit.
🚚 Delivery Timeframes
United States
• Shipped using reliable carriers such as USPS or FedEx
• Estimated delivery: 15–20 business days after processing
International Orders
• Estimated delivery: 15–30 business days, depending on location and local courier services
Please note that delivery times may be affected by customs procedures, weather conditions, seasonal demand, or global shipping delays.
🔍 Track Your Order
Once your order has shipped, you’ll receive an email with your tracking details.
You can also monitor your shipment anytime via our Track Your Order page.
❌ Order Changes & Cancellations
Requests for cancellations or address updates must be made within 24 hours of placing your order.
• Order Cancellation: Email us with the subject line “Cancel My Order”
• Address Changes: Contact us within 24 hours—updates cannot be made once the order is shipped
🚪 Delivery Attempts
Most carriers will attempt delivery up to two times.
To prevent delays or returns, please ensure someone is available to receive your package.
💥 Damaged or Incorrect Items
If your order arrives damaged or incorrect, we’re here to help.
Please contact us with:
• Your order number
• A clear photo of the issue
We’ll arrange a free replacement as quickly as possible.
🤝 Customer Support
Our support team is always ready to assist you.
📧 support@celestara.com
⏳ We aim to reply to all inquiries within 24 hours.